Returns Policy for Eda Cheesman's Website.

Thank you for shopping at Eda Cheesman’s Website. We want you to be fully satisfied with your purchase, and we understand that sometimes returns or exchanges may be necessary. This Returns Policy outlines the procedures and guidelines for returning or exchanging artwork purchased from our website. Please read this policy carefully before making a purchase.

1. Eligibility for Returns and Exchanges.
1.1. Only artwork purchased directly from Eda Cheesman’s Website is eligible for returns or exchanges.

1.2. To be eligible for a return or exchange, the artwork must be in its original condition, undamaged, and accompanied by the original receipt or proof of purchase.

1.3. Custom commissions or personalized artwork are not eligible for returns or exchanges, except in the case of damage during shipping.

2. Initiation of Return or Exchange.
2.1. If you wish to return or exchange artwork, please contact us within 14 days of receiving the artwork to initiate the process.

2.2. You can reach out to us via email or through the contact form on our website, providing your order details and the reason for the return or exchange request.

2.3. We will review your request and provide you with further instructions on how to proceed.

3. Returns Process.
3.1. Once your return or exchange request is approved, we will provide you with a return authorization and shipping instructions.

3.2. You are responsible for securely packaging the artwork for return and for any shipping costs associated with the return unless the return is due to damage during shipping.

3.3. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the artwork. We are not responsible for any loss or damage that occurs during the return shipping process.

3.4. Once we receive the returned artwork and verify its condition, we will initiate the refund or exchange process.

4. Refunds.
4.1. If you are eligible for a refund, we will process the refund within 7 business days of receiving the returned artwork.

4.2. The refund will be issued using the original payment method used for the purchase unless otherwise agreed upon.

4.3. Please note that shipping costs are non-refundable, and any return shipping expenses will be deducted from the refund amount.

5. Exchanges.
5.1. If you are eligible for an exchange and prefer to exchange the artwork for another piece, we will work with you to select a suitable replacement.

5.2. Any price differences between the original artwork and the exchanged artwork will be settled either by issuing a refund or by additional payment, depending on the circumstances.

6. Damaged Artwork.
6.1. If the artwork arrives damaged due to shipping, please contact us immediately with photographs of the damaged packaging and artwork.

6.2. We may require additional information or documentation to process a claim with the shipping carrier.

6.3. Once the damage claim is approved, we will provide you with further instructions for returning the damaged artwork and arranging for a replacement or refund.

7. Customer Responsibilities.
7.1. It is your responsibility to ensure that the artwork is returned or exchanged within the specified timeframes and in compliance with the return process outlined in this policy.

7.2. Any damage or loss that occurs during the return shipping process due to improper packaging or handling is the responsibility of the customer.

Contact Information.

f you have any questions or need assistance with a return or exchange, please contact us through the provided contact details on our website.

We will be happy to assist you and address any concerns you may have.

By making a purchase on Eda Cheesman’s Original Art Website, you acknowledge that you have read, understood, and agreed to comply with this Returns Policy